PT. XYZ is distributor and sales of mobile phone in Palembang city. PT. XYZ is not maximal for giving services to customers where it need more time in purchase order and sale products . Thereâs no easiness in interaction process between customer and company where company when interacting with customers only by phone and face to face. Information delivery about products, promotions, customers critique and suggestions can not informed quickly. For customer data management by this day can not used and maximized for analysing customers needs and customers purchase behaviors. In the development of this system use Iteration methodology with PHP language programming and MySQL database. The system that is being develop has feature like product order, purchase, critique and suggestions, and live chat that make communication more communicative and interactive. These system also generates customers report, best customers report, transactions report, and best sales product report. The result of this research is a design of customer relationship management system that easier PT. XYZ to manage relationship to customer
| Published by | STMIK Pringsewu Lampung |
| Journal Name | Jurnal TAM (Technology Acceptance Model) |
| Contact Phone | - |
| Contact Name | Muhamad Muslihudin |
| Contact Email | muslih.udin@ymail.com |
| Location | Kab. pringsewu, Lampung INDONESIA |
| Website | JurnalTam| http://ojs.stmikpringsewu.ac.id/index.php/JurnalTam| |
| ISSN | ISSN : 23391103, EISSN : 25794221, DOI : -, |
| Core Subject | Science, |
| Meta Subject | Computer Science & IT, |
| Meta Desc | The journal TAM (Technology Acceptance Model) pISSN : 2339-1103; eISSN :2579-4221, is a peer-reviewed, scientific journal published by STMIK Pringsewu Lampung. Receives articles in technology information and this Journal publishes research articles, literature review articles, case reports and concept or policy articles, in all areas such as, Geographical Information System, Information systems scale Enterprise, Database, Data Warehouse, Computer Network Security, Data Mining, Computer Architecture Design, Mobile Computing, Computing Theory, Embedded system, Electronic Government, Electronic Commerce, Application Program, Decision Support System, Artificial Intelligence, Expert System, And Various Fields of Science Related to Information Technology and Information System. |
| Penulis | Fransisca, Fransisca , Imelda2, Imelda , Dafid, Dafid |
| Publisher Article | LPPM STMIK Pringsewu |
| Subtitle Article | Jurnal TAM (Technology Acceptance Model) Vol 8, No 1 (2017): Jurnal TAM (Technology Acceptance Model) |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | http://ojs.stmikpringsewu.ac.i… |
| DOI | http://download.garuda.ristekdikti.… |
| DOI Number | Full PDF (561.713 KB) |
| Download Article [1] | http://ojs.stmikpringsewu.ac.id/index.ph… |
| Download Article [2] | http://download.garuda.ristekdikti.go.id… |
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