ABSTRACT A government institution engaged in service delivery, especially health services, consumer satisfaction a benchmark of the success of the institution. As more and more customers are satisfied with the services of an institution, more and more consumer visits to use the services of the service provider can ultimately increase the revenue of the company. This study analyzed the effect of service quality variables, price and facility determination on patient satisfaction at Malang District General Hospital. The questionnaires were filled by 86 patients who came to the Malang District General Hospital, and the data were processed using multiple linear regression using SPSS version 11.5 software. The result showed that service quality, price and facility have significant effect either partially or simultaneously on patient satisfaction. Besides, the results of this study indicate that service quality has a dominant influence on patient satisfaction in Malang District General Hospital.
| Published by | Politeknik Negeri Batam |
| Journal Name | JOURNAL OF APPLIED BUSINESS ADMINISTRATION |
| Contact Phone | - |
| Contact Name | - |
| Contact Email | - |
| Location | , INDONESIA |
| Website | JABA| https://jurnal.polibatam.ac.id/index.php/JABA| |
| ISSN | ISSN : -, EISSN : 25489909, DOI : -, |
| Core Subject | Economy, Science, Social, |
| Meta Subject | Decision Sciences, Operations Research & Management , Economics, Econometrics & Finance, Social Sciences, |
| Meta Desc | Journal of Applied Business Administration (JABA) is a journal published by Study Program of Applied Business Administration, Politeknik Negeri Batam. The journal is predominantly devoted to applied business administration with special focus on industries problem solving. JABA publish quality articles based on empirical research, theoretical and practical articles. The JABA is issued 2 times a year in electronic form. The electronic pdf version is accessible on the internet free of charge. We encourage all interested contributors to submit their work for consideration. |
| Penulis | Suyitno, Suyitno |
| Publisher Article | JOURNAL OF APPLIED BUSINESS ADMINISTRATION |
| Subtitle Article | JOURNAL OF APPLIED BUSINESS ADMINISTRATION Vol 2 No 1 (2018): Journal of Applied Business Administration-Maret 2018 |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | https://jurnal.polibatam.ac.id… |
| DOI | http://download.garuda.ristekdikti.… |
| DOI Number | Full PDF (341.626 KB) |
| Download Article [1] | https://jurnal.polibatam.ac.id/index.php… |
| Download Article [2] | http://download.garuda.ristekdikti.go.id… |
Informasi yang terkait dengan ANALISIS PENGARUH KUALITAS PELAYANAN, PENETAPAN HARGA DAN FASILITAS TERHADAP KEPUASAN PASIEN
Analisis Analisis matematis Analisis bingkai Analisis jalur Analisis pekerjaan Analisis kebijakan Analisis struktur Analisis semantik Analisis varians Kimia analisis Analisis teknis Analisis numerik Analisis isi Analisis frekuensi Analisis jabatan Analisis SWOT Analisis Fourier Unit Analisis Perilaku Analisis leksikal Analisis tren Analisis biaya-manfaat Biro Analisis Ekonomi Analisis riil Analisis paradigmatik Analisis koliform Analisis fundamental Analisis lima kekuatan Porter Analisis kejahatan Analisis diskriminan linear Analisis dimensi Analisis Korelasi Asimetris Daftar topik analisis re…
al Analisis kelompok Analisis unsur Analisis Lima Mengapa Analisis keuangan Analisis wacana Analisis data Pusat Pelaporan dan Analisis Transaksi Keuangan Analisis PEST Analisis komponen utama Analisis percakapan Analisis fungsional Analisis termal diferensial Analisis situasi Analisis dampak lingkungan Analisis panel Analisis kriptografi Analisis lokal Analisis laporan keuangan Analisis ekonomik Analisis kompleks Tingkat analisis Analisis sitiran Analisis kredit Analisis regresi Gravimetri (kimia) Target analisis Analisis media periklanan Analisis wacana kritis Analisis bahaya dan pengendalian titik kritis Pusat Analisis Jaringan Sosial Daftar topik analisis Fourier Analisis statistik Daftar topik analisis fungsional Analisis sistem tenaga listrik Analisis Bayes Analisis kesalahan berbahasa Abu (analisis kimia) Sertifikat analisis Analisis anorganik kualitatif Analisis perilaku klinis Analisis faktor Daftar topik analisis numerik Analisis retrosintetis Statistika multivariat Analisis kontrastif Daftar topik analisis kompleks Politeknik AKA Bogor Analisis profitabilitas Analisis kebutuhan Analisis kebijakan luar negeri Analisis dampak lalu lintas Analisis gugus ujung Analisis perila