The purpose of this research is to test the quality of service and company capability through the customer satisfaction and company performance of Indonesia social security agency of human resource ( BPJS Ketenagakerjaan). This is quantitative research with survey method approach. It was population 1.011 people and distributed 91 questionnaires for BPJS Ketenagakerjaan Jember branch. Partial Least Square (PLS) software used to test the hyphotesis.The research found that service quality variable has effect through the customer satisfaction but does not have any effect for the company performance. Company capability variable affects the customer satisfaction and company performance.
| Published by | Sekolah Tinggi Ilmu Ekonomi Widya Gama Lumajang |
| Journal Name | ASSETS : Jurnal Ilmiah Ilmu Akuntansi, Keuangan dan Pajak |
| Contact Phone | - |
| Contact Name | Deni Juliasari |
| Contact Email | denijuliasari.js@gmail.com |
| Location | Kab. lumajang, Jawa timur INDONESIA |
| Website | asset| http://ejournal.stiewidyagamalumajang.ac.id/index.php/asset| |
| ISSN | ISSN : 25982885, EISSN : 25986074, DOI : -, |
| Core Subject | Economy, |
| Meta Subject | Economics, Econometrics & Finance, |
| Meta Desc | ASSETS : Jurnal Ilmiah Ilmu Akuntansi, Keuangan dan Pajak, encourages the application of economic theory to the explanation of accounting phenomena. It provides a forum for the publication of the highest quality manuscripts which employ economic analyses of accounting problems. |
| Penulis | Putri, Elsa Triandhani , Priono, Hero , Susilowati, Endah |
| Publisher Article | STIE Widya Gama Lumajang |
| Subtitle Article | ASSETS : Jurnal Ilmiah Ilmu Akuntansi, Keuangan dan Pajak Vol 1 No 1 (2017): Januari 2017 |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | http://ejournal.stiewidyagamal… |
| DOI | https://doi.org/10.30741/assets.v1i… |
| DOI Number | DOI: 10.30741/assets.v1i1.15 |
| Download Article [1] | http://ejournal.stiewidyagamalumajang.ac… |
| Download Article [2] | http://download.garuda.ristekdikti.go.id… |
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