Public services to the needs of the community. Public services in Indonesia, for example, licensing services. One form is the licensing service licensing service Building Permit (IMB). In Kebumen, to improve the quality of service licensing, formed the Integrated Licensing Service Office and Investment (KPPT and PM) Kebumen regency. Authors make the research on service quality in the licensing Integrated Licensing Service Office and Investment Kebumen regency, to determine the quality of service given IMB licensing Integrated Licensing Service Office and Investment Kebumen regency. Identify the factors supporting and inhibiting service quality IMB licensing in Integrated Licensing Service Office and Investment Kebumen. Knowing effort Integrated Licensing Service Office and Investment Kebumen to improve service quality permit Building Permit (IMB) in Kebumen. This research is done by using the dimensions of service quality, namely, tangibles, reliability, responsiveness, assurance, empathy, simplicity, clarity and certainty concerning procedures, security, transparency, efficiency, economical, justice, timeliness. This study uses descriptve qualitative methods. The results permit service quality Building Permit (IMB) at the Integrated Licensing Service Office and Investment Kebumen, when viewed from the waiter was good quality dimensions. Only the dimensions of efficiency that is still not good.
| Published by | Universitas Diponegoro |
| Journal Name | Journal of Public Policy and Management Review |
| Contact Phone | - |
| Contact Name | - |
| Contact Email | - |
| Location | Kota semarang, Jawa tengah INDONESIA |
| Website | jppmr| https://ejournal3.undip.ac.id/index.php/jppmr| |
| ISSN | ISSN : -, EISSN : -, DOI : -, |
| Core Subject | Humanities, Art, |
| Meta Subject | Arts, Humanities, |
| Meta Desc | Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro |
| Penulis | Susanto, Laode Hishar Noto , Warsono, Hardi , Mustam, Muhammad |
| Publisher Article | Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro |
| Subtitle Article | Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013 |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | https://ejournal3.undip.ac.id/… |
| DOI | https://doi.org/10.14710/jppmr.v2i3… |
| DOI Number | DOI: 10.14710/jppmr.v2i3.3029 |
| Download Article [1] | https://ejournal3.undip.ac.id/index.php/… |
| Download Article [2] | http://download.garuda.ristekdikti.go.id… |
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