The purpose of this study is to analyze the priority determination of customer complaints by using ranking techniques in decision support systems. Data sources were obtained from PDAM Tirtauli Pematangsiantar by conducting interviews and direct observation. Data obtained directly at PDAM Tirtauli Pematangsiantar. The technique used is the AHP (Analytical Hierarchy Process) method. The assessment criteria used are: Dead Air (K1), Pipeline Damage (K2), Customer Damage Pipeline (K3) and Damage Meter (K4). The results of the study were obtained from 4 criteria, obtained "Dead Water" (K1) with a value (0.502) as the first rank, and "Service pipe damage" (K2) as the second rank.
| Published by | Sekolah Tinggi Ilmu Komputer Tunas Bangsa |
| Journal Name | IJISTECH |
| Contact Phone | +6282273233495 |
| Contact Name | Agus Perdana Windarto |
| Contact Email | agus.perdana@amiktunasbangsa.ac.id |
| Location | Kota pematangsiantar, Sumatera utara INDONESIA |
| Website | ijistech| http://ijistech.org/ijistech/index.php/ijistech| |
| ISSN | ISSN : -, EISSN : 25807250, DOI : https://doi.org/10.30645/ijistech, |
| Core Subject | Science, Social, Engineering, |
| Meta Subject | Computer Science & IT, Decision Sciences, Operations Research & Management , Electrical & Electronics Engineering, Engineering, Social Sciences, |
| Meta Desc | IJISTECH (International Journal of Information System & Technology) has changed the number of publications to six times a year from volume 5, number 1, 2021 (June, August, October, December, February, and April) and has made modifications to administrative data on the URL LIPI Page: http://u.lipi.go.id/1492681220 IJISTECH (International Journal Of Information System & Technology) is a peer-reviewed open-access journal published two times a year in English-language, provides scientists and engineers throughout the world for the exchange and dissemination of theoretical and practice-oriented papers dealing with advances in intelligent informatics. All the papers are refereed by two international reviewers, accepted papers will be available online (free access), and no publication fee for authors. The articles of IJISTECH will be available online in the GOOGLE Scholar. IJISTECH (International Journal Of Information System & Technology) is published with both online and print versions. The journal covers the frontier issues in computer science and their applications in business, industry, and other subjects. Computer science is a branch of engineering science that studies computable processes and structures. It contains theories for understanding computing systems and methods; computational algorithms and tools; methodologies for testing of concepts. The subjects covered by the journal include artificial intelligence, bioinformatics, computational statistics, database, data mining, financial engineering, hardware systems, imaging engineering, internet computing, networking, scientific computing, software engineering, and their applications, etc. • Artificial Immune Systems, Ant Colonies, and Swarm Intelligence • Autonomous Agents and Multi-Agent Systems • Bayesian Networks and Probabilistic Reasoning • Biologically Inspired Intelligence • Brain-Computer Interfacing • Business Intelligence • Chaos theory and intelligent control systems • Clustering and Data Analysis • Complex Systems and Applications • Computational Intelligence and Soft Computing • Cognitive systems • Distributed Intelligent Systems • Database Management and Information Retrieval • Evolutionary computation and DNA/cellular/molecular computing • Expert Systems • Fault detection, fault analysis, and diagnostics • Fusion of Neural Networks and Fuzzy Systems • Green and Renewable Energy Systems • Human Interface, Human-Computer Interaction, Human Information Processing • Hybrid and Distributed Algorithms • High-Performance Computing • Information storage, security, integrity, privacy, and trust • Image and Speech Signal Processing • Knowledge-Based Systems, Knowledge Networks • Knowledge discovery and ontology engineering • Machine Learning, Reinforcement Learning • Memetic Computing • Multimedia and Applications • Networked Control Systems • Neural Networks and Applications • Natural Language Processing • Optimization and Decision Making • Pattern Classification, Recognition, speech recognition, and synthesis • Robotic Intelligence • Rough sets and granular computing • Robustness Analysis • Self-Organizing Systems • Social Intelligence • Soft computing in P2P, Grid, Cloud and Internet Computing Technologies • Stochastic systems • Support Vector Machines • Ubiquitous, grid and high-performance computing • Virtual Reality in Engineering Applications • Web and mobile Intelligence, and Big Data |
| Penulis | Aritonang, Eka Desriani , Windarto, Agus Perdana , Mustika, Wida Prima |
| Publisher Article | Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa |
| Subtitle Article | IJISTECH (International Journal of Information System & Technology) Vol 3, No 2 (2020): May |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | http://ijistech.org/ijistech/i… |
| DOI | https://doi.org/10.30645/ijistech.v… |
| DOI Number | DOI: 10.30645/ijistech.v3i2.50 |
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