Patient waiting time for healthcare services is identified by the World Health Organization (WHO) as one of the key measurements of a responsive health system. Waiting time for filing prescription can influence patient satisfaction on hospital pharmacy service. This study was conducted to analyze current condition of waiting time for filing precription and related parameters. This study was prospective cross-sectional study conducted for 10 days at a hospital pharmacy, in Indramayu, Indonesia. Data regarding distribution of patients flow was obtained. Statistical analysis was performed using Kolmogorov-Smirnov. We observed that this hospital uses single queue channel-single phase model in three counters, i.e., public health insurance (PHI), private/general, government insurance (GI). The rate of patients visit was (?) 9.40 and the rate of service was (µ) 1.26 in PHI. In private/general counter, the rate of patients visit was (?) 5.03 and the rate of service was (µ) 4.08. The rate of patients visit was (?) 4.85 and the rate of service was (µ) 5.85 in GI. Data indicated that there was excessive work loads. Thus, several strategies should be performed to decrease waiting time, e.g., the use of computer-based queuing system and the improvement of quality and quantity of human resources in the hospital pharmacy.Keywords: waiting time, outpatient, queueing theory
| Published by | Universitas Padjadjaran |
| Journal Name | Pharmacology and Clinical Pharmacy Research |
| Contact Phone | - |
| Contact Name | Widya Norma Insani, M.Sc., Apt. |
| Contact Email | Widya Norma Insani, M.Sc., Apt. |
| Location | Kab. sumedang, Jawa barat INDONESIA |
| Website | pcpr| http://jurnal.unpad.ac.id/index.php/pcpr| |
| ISSN | ISSN : 25277332, EISSN : 26140020, DOI : -, |
| Core Subject | Health, |
| Meta Subject | Medicine & Pharmacology, |
| Meta Desc | Pharmacology and Clinical Pharmacy Research (PCPR) is an international, peer-reviewed journal, publishing original research, review, case reports, and commentaries on all aspects of pharmacology and clinical pharmacy. The journal aims to contribute to the scientific committee by publishing the high quality articles. It is published 3 times a year to provide a forum for pharmacologists, pharmacists, and other healthcare professionals to share best practice, encouraging networking, and a more collaborative approach in pharmacology and clinical pharmacy. |
| Penulis | Fauzia, Ulfa , Setiawati, Elsa P. , Surahman, Emma S. |
| Publisher Article | Universitas Padjadjaran, Indonesia |
| Subtitle Article | Pharmacology and Clinical Pharmacy Research Vol 2, No 3 |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | http://jurnal.unpad.ac.id/pcpr… |
| DOI | https://doi.org/10.15416/pcpr.v2i3.… |
| DOI Number | DOI: 10.15416/pcpr.v2i3.16226 |
| Download Article [1] | http://jurnal.unpad.ac.id/pcpr/article/d… |
| Download Article [2] | http://download.garuda.ristekdikti.go.id… |
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