This study aims to determine and analyze the influence of service quality consisting of variable reliablility, responsiveness, assurance, empathy, and tangible to customer satisfaction PT. Sucofindo Batam simultaneously or partially. Population in this research is consumer of PT. Sucofindo Batam or consumers who have ever used the services of PT. Sucofindo Batam. The number of samples obtained using Slovin calculations A total of 80 respondents using Non Probability Sampling method. The method of analysis used in this study is descriptive analysis and multiple regression analysis using SPSS 20 program. From the results of the study showed that the persial and simultaneous positive and significant impact on customer satisfaction PT. Sucofindo Batam.
| Published by | Politeknik Negeri Batam |
| Journal Name | JOURNAL OF APPLIED BUSINESS ADMINISTRATION |
| Contact Phone | - |
| Contact Name | - |
| Contact Email | - |
| Location | , INDONESIA |
| Website | JABA| https://jurnal.polibatam.ac.id/index.php/JABA| |
| ISSN | ISSN : -, EISSN : 25489909, DOI : -, |
| Core Subject | Economy, Science, Social, |
| Meta Subject | Decision Sciences, Operations Research & Management , Economics, Econometrics & Finance, Social Sciences, |
| Meta Desc | Journal of Applied Business Administration (JABA) is a journal published by Study Program of Applied Business Administration, Politeknik Negeri Batam. The journal is predominantly devoted to applied business administration with special focus on industries problem solving. JABA publish quality articles based on empirical research, theoretical and practical articles. The JABA is issued 2 times a year in electronic form. The electronic pdf version is accessible on the internet free of charge. We encourage all interested contributors to submit their work for consideration. |
| Penulis | Lubis, Alfi Syahri , Andayani, Nur Rahmah |
| Publisher Article | Politeknik Negeri Batam |
| Subtitle Article | JOURNAL OF APPLIED BUSINESS ADMINISTRATION Vol 1 No 2 (2017): Journal of Applied Business Administration - September 2017 |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | https://jurnal.polibatam.ac.id… |
| DOI | https://doi.org/10.30871/jaba.v1i2.… |
| DOI Number | DOI: 10.30871/jaba.v1i2.619 |
| Download Article [1] | https://jurnal.polibatam.ac.id/index.php… |
| Download Article [2] | http://download.garuda.ristekdikti.go.id… |
Informasi yang terkait dengan PENGARUH KUALITAS PELAYANAN (SERVICE QUALITY) TERHADAP KEPUASAN PELANGGAN PT. SUCOFINDO BATAM
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