After his regular articles on his website about usability research attracted media attention, he co-founded usability consulting company Nielsen Norman Group (NN/g) of Fremont, California in 1998 with fellow usability expert Donald Norman.[5][9][10] The company's vision is to help designers and other companies move toward more human-centered products and internet interactions, as experts and pioneers in the field of usability.[9]
Nielsen writes a fortnightly newsletter, Alertbox, on web design matters and has published several books on the subject of web design.[5][8]
Contributions
Nielsen founded the usability engineering movement for efficient and affordable improvements of user interfaces and he has invented several usability methods, including heuristic evaluation. He holds more than a thousand United States patents,[11][12] mainly on ways of improving usability for technology.
In the early 1990s, Nielsen popularized the principle that five test users per usability test session is enough, allowing numerous tests at various stages of the development process.[13] His argument is that "elaborate usability tests are a waste of resources." Once it is found that a few people are totally confused by a home page, little is gained by watching more people suffer through the same flawed design.[13]
Jakob's law
Users will anticipate what an experience will be like, based on their mental models of prior experiences on websites.[14][15] When making changes to a design of a website, try to minimize changes in order to maintain an ease of use.[15]
Nielsen's list of ten heuristics is probably the most-used usability framework for user interface design. An early version of the heuristics appeared in two papers by Nielsen and Rolf Molich published in 1989-1990.[16][17] Nielsen published an updated set in 1994,[18] and the final set still in use today was published in 2005:[19]
Visibility of system status
Match between system and the real world
User control and freedom
Consistency and standards
Error prevention
Recognition rather than recall
Flexibility and efficiency of use
Aesthetic and minimalist design
Help users recognize, diagnose, and recover from errors
Help and documentation
In his book Usability Engineering (1993), Nielsen also defined the five quality components of his "Usability Goals":[20]
Learnability
Efficiency
Memorability
Errors (as in low error rate)
Satisfaction
Windows 8 usability
Nielsen has been quoted in the computing and the mainstream press for his criticism of Microsoft'sWindows 8 (2012) user interface.[21][22][23] Tom Hobbs, creative director of the design firm Teague, criticized what he perceived to be some of Nielsen's points on the matter, and Nielsen responded with some clarifications.[24] The subsequent short and troubled history of Windows 8, released on 26 October 2012, seems to have confirmed Nielsen's criticism: the sales of Windows-based systems plummeted after the introduction of Windows 8;[25] Microsoft released a new version, Windows 8.1, on 18 October 2013, to fix the numerous problems identified in Windows 8, and later released Windows 10, a complete overhaul, in July 2015.
Recognition and awards
In 2010, Nielsen was listed by Bloomberg Businessweek among 28 "World's Most Influential Designers".[26]
In recognition of Nielsen's contributions to usability studies, in 2013 SIGCHI awarded him the Lifetime Practice Award.[27]
Criticisms
As Nielsen's newsletter and website grew, and with his use of "acronomicplatitudes" to describe his concepts, it has been thought by some that much of Nielsen's work was more about marketing himself than rooted in research.[8][28]
Nielsen's usability heuristics
In 1990, when the Nielsen heuristic evaluation guidelines were created (Nielsen and Molich, 1990), user interface was less complicated than it is in present-day.[29][30] There has never been any research-based validation of Nielsen's heuristics.[30] The University of Calgary published an article in 2008, questioning if the Nielsen heuristics were an oversimplification.[31]
Nielsen has been criticized by some visual designers and graphic designers for failing to balance the importance of other user experience considerations such as typography, readability, visual cues for hierarchy and importance, and eye appeal.[32][33]
Responsive design
Nielsen's 2012 guidelines, "Repurposing vs Optimized Design" that web sites made for mobile devices be designed separately from their desktop-oriented counterparts has come under fire from Webmonkey's Scott Gilbertson,[34] as well as Josh Clark writing in .net magazine,[35] and Opera's Bruce Lawson, writing in Smashing Magazine,[36] and other technologists and web designers who advocate responsive web design.[37][38] In an interview with .net magazine, Nielsen explained that he wrote his guidelines from a usability perspective, not from the viewpoint of implementation.[39]
Nielsen has been accused of taking a "puritanical" approach to usability, and not being able to keep up his usability evaluations in step of technological changes.[8]
^ ab"Where Did the Term "User Experience" Come From?". Adobe Blog. 2017-08-28. Archived from the original on 2019-06-05. In 1998, he formed the Nielsen Norman Group alongside Jakob Nielsen, another pioneer of usability methods that remain widely used today, including the 10 Usability Heuristics.
