Penyantunan merujuk kepada hubungan antara tamu dan tuan rumah, dimana tuan rumah menerima tamu dengan niat baik, termasuk pelayanan dan hiburan terhadap para tamu, pengunjung atau orang asing. Louis, chevalier de Jaucourt mendeskripsikan penyantunan dalam Encyclopédie sebagai kebajikan dari jiwa besar yang peduli terhadap seluruh alam semesta lewat ikatan kemanusiaan.[1]
Etika penyantunan adalah sebuah pelajaran yang mengkaji pemakaian penyantunan.
Referensi
^Jaucourt, Louis, chevalier de. "Hospitality." The Encyclopedia of Diderot & d'Alembert Collaborative Translation Project. Translated by Sophie Bourgault. Ann Arbor: Michigan Publishing, University of Michigan Library, 2013. Web. [fill in today's date in the form 18 Apr. 2009 and remove square brackets]. <http://hdl.handle.net/2027/spo.did2222.0002.761>. Trans. of "Hospitalité," Encyclopédie ou Dictionnaire raisonné des sciences, des arts et des métiers, vol. 8. Paris, 1765.
Bacaan tambahan
Danny Meyer (2006) Setting the Table : The Transforming Power of Hospitality in Business
Christine Jaszay (2006). Ethical Decision-Making in the Hospitality Industry
Karen Lieberman & Bruce Nissen (2006). Ethics in the Hospitality And Tourism Industry
Rosaleen Duffy and Mick Smith. The Ethics of Tourism Development
Conrad Lashley and Alison Morrison. In Search of Hospitality
Hospitality: A Social Lens by Conrad Lashley and Alison Morrison
The Great Good Place by Ray Oldenburg
Customer Service and the Luxury Guest by Paul Ruffino
Steve Reece (1993). The Stranger's Welcome: Oral Theory and the Aesthetics of the Homeric Hospitality Scene. Ann Arbor: The University of Michigan Press.
Mireille Rosello (2001). Postcolonial Hospitality. The Immigrant as Guest. Stanford University Press.
Clifford J. Routes (1999). Travel and Translation in the Late Twentieth Century. Cambridge, MA: Harvard University Press.
John B. Switzer (2007). "Hospitality" in Encyclopedia of Love in World Religions. Santa Barbara, CA: ABC-CLIO.
Immanuel Velikovsky (1982). Mankind in Amnesia. Garden City, New York: Doubleday.
Christian Hänggi (2009). Hospitality in the Age of Media Representation. New York/Dresden: Atropos Press.
Thomas Claviez, ed. (2013). The Conditions of Hospitality: Ethics, Politics, and Aesthetics on the Threshold of the Possible. Bronx: Fordham University Press.
