Health services require hospitals to provide quality services in accordance with the needs and desires of patients with reference to the code of ethics profession. Hospital demand in providing good service quality can improve the degree of patient satisfaction. Patient satisfaction is a common problem that often occurs in the hospital. This study aims to determine the effect of human resources service on patient satisfaction and see the ratio of the level of satisfaction between general patients and BPJS. This research is a comparative and with cross sectional approach. The sample in this study were general patients and BPJS who treated in outpatient installation as 108 respondents using chi-square statistical test and T test. The results showed that there were eight variables related to patient satisfaction level, namely educational level (p=0,0001), job status (p=0.0001), membership status (p=0,001), Service of human resources (p=0.0001), Service procedures (p=0.0001), Service of pharmacy (p=0.0001), Comfort (p=0,012), And patient relationship with hospital staff (p=0,0001) and there was difference of satisfaction level between general patient and BPJS (p=0.0001). Human resources services affect the level of patient satisfaction and there is difference of satisfaction level between general patient and BPJS. Suggestions for hospitals to continuously evaluate services by implementing the Plan Do Check Act (PDCA) cycle, so that the shortcomings that occur during the service process can continue to be minimized.
| Published by | Universitas Batanghari Jambi |
| Journal Name | Jurnal Ilmiah Universitas Batanghari Jambi |
| Contact Phone | - |
| Contact Name | - |
| Contact Email | - |
| Location | Kota jambi, Jambi INDONESIA |
| Website | ilmiah| http://ji.unbari.ac.id/index.php/ilmiah| |
| ISSN | ISSN : 14118939, EISSN : 25494236, DOI : -, |
| Core Subject | Economy, Education, Agriculture, Social, Engineering, |
| Meta Subject | Agriculture, Biological Sciences & Forestry, Civil Engineering, Building, Construction & Architecture, Economics, Econometrics & Finance, Education, Law, Crime, Criminology & Criminal Justice, |
| Meta Desc | Jurnal Ilmiah Universitas Batanghari Jambi adalah peer-review jurnal akses terbuka yang bertujuan untuk berbagi dan diskusi mengenai isu dan hasil penelitian yang lagi hangat pada saat ini. Jurnal ini diterbitkan oleh Lembaga Penelitian dan Pengabdian pada Masyarakat Universitas Batanghari Jambi, Jurnal ini mencakup multidisiplin ilmu, terbit sebanyak tiga kali dalam setahun yaitu pada bulan Februari, Juli dan Oktober. |
| Penulis | Putri, Ririn Noviyanti |
| Publisher Article | Universitas Batanghari Jambi |
| Subtitle Article | Jurnal Ilmiah Universitas Batanghari Jambi Vol 18, No 2 (2018): Juli |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | http://ji.unbari.ac.id/index.p… |
| DOI | http://download.garuda.ristekdikti.… |
| DOI Number | Full PDF (585.766 KB) |
| Download Article [1] | http://ji.unbari.ac.id/index.php/ilmiah/… |
| Download Article [2] | http://download.garuda.ristekdikti.go.id… |
Informasi yang terkait dengan Pengaruh Pelayanan SDM Terhadap Tingkat Kepuasan Pasien di Pelayanan Rawat Jalan RS X Jambi (Analisis Perbandingan Pasien Umum dan BPJS)
Lingkup pengaruh Pengaruh Coandă Aruh Baharin Pengaruh Kristen dalam Islam Teori pengaruh moral mengenai pendamaian Aruh Madihin Aruh Pantun Pengaruh Korea terhadap budaya Jepang Pengaruh Islam di Nusantara Aruh Bawanang Aruh Buntang Pengaruh Agustinus terhadap Yohanes Calvin Hubungan Prancis dengan Rusia Pengaruh sosial YouTube Dominasi Mataram di Parahyangan Faktor dampak Pengaruh zona waktu pada penyiaran Amerika Utara Serikat Penulis Amerika Serikat Pengaruh pajak dan subsidi terhadap harga Pemanasan global Musik Buddhisme di Indonesia