This study aims to optimize the teller service queue system in a unit of Bank Rakyat Indonesia. By queuing theory, the queuing characteristic will be used as a calculated ratio. The observation results show that the queuing model that applied in the bank was (P/E_n/2) :(FCFS/8/8). To optimize the queue system it is necessary to change the model to (P/E_n/3) :(FCFS/8/8). Based on the calculation of waiting costs and facility costs, the optimal average service level is 31 customers/hour. So the addition of 1 teller facility would maximize the teller service and reduce 4,134 minutes of customer waiting time. [OPTIMIZATION OF THE TELLER SERVICE QUEUE SYSTEM AT BRI SUMBUL UNIT IN DISTRICT DAIRI](J. Sains Indon., 42(2): 38-43, 2018)Keywords:Queue System, Teller Service, Bank Rakyat Indonesia
| Published by | Universitas Negeri Medan |
| Journal Name | JURNAL SAINS INDONESIA |
| Contact Phone | - |
| Contact Name | - |
| Contact Email | - |
| Location | Kota medan, Sumatera utara INDONESIA |
| Website | | https://jurnal.unimed.ac.id/index.php/jsi| |
| ISSN | ISSN : -, EISSN : -, DOI : -, |
| Core Subject | Education, |
| Meta Subject | Education, |
| Meta Desc | |
| Penulis | Sihombing, Nelly Naomi , Marpaung, Faridawaty |
| Publisher Article | Universitas Negeri Medan |
| Subtitle Article | Jurnal Sains Indonesia Vol 42, No 2 (2018): Edisi Juli - Desember |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| View Article | https://jurnal.unimed.ac.id/20… |
| DOI | https://doi.org/10.24114/jsi.v42i2.… |
| DOI Number | DOI: 10.24114/jsi.v42i2.12247 |
| Download Article [1] | https://jurnal.unimed.ac.id/2012/index.p… |
| Download Article [2] |
Informasi yang terkait dengan Optimasi Sistem Antrian Pelayanan Teller di BRI Unit Sumbul Kabupaten Dairi
Optimasi Optimasi hiperparameter Kontes optimasi mesin pencari Meta Platforms