The Surabaya city government has made innovations in land and building tax services in various matters such as the Standard Operating Procedures (SOP) for land and building tax services related to the payment of taxes, warnings and / or tax appeals, and so on. Standard Operating Procedures (SOP) that have been issued by the Regional Tax and Financial Management Agency (BPKPD) of the Surabaya city government for the Land and Building Tax (PBB) sector, namely payment and land and building tax (PBB) services through the Online System. Such as the payment of a Tax Return (SPPT), e-SPPT for the land and building tax (PBB), returning the name and / or correction of the address name that is not in accordance with the original, as well as the service letter (SK), and so on. From the PBB innovation online, the service process is more effective because it is based online and efficiently because it is free of charge which makes public service providers in this case especially the Regional Financial and Tax Management Agency (BPKPD) of Surabaya City run public services in accordance with the vision and mission of BPKPD those are transparent and accountable based on information technology. Then the negative impact caused, among others, is that there are still many people who do not know theonline PBB service most of the people only know a few services, such as the payment of the PBB using the land and building tax Mobile Car provided by the government, payment through M-Banking and so on. People who are blind to the existence of information technology that are very difficult with online PBB services do not rule out the possibility that there must be officers who are willing to help to operationalize technology.Keyword : Public service, service innovation, PBB online

Informasi yang terkait dengan Inovasi Pelayanan Pembayaran Pajak Bumi dan Bangunan (PBB) di Badan Pengelolaan Keuangan dan Pajak Daerah (BPKPD) Pemerintah Kota Surabaya

Inovasi Majalah Inovasi Kerangka inovasi Komite Inovasi Nasional Difusi inovasi Inovasi terbuka Institut Inovasi dan Teknologi Eropa Badan Riset dan Inovasi Nasional Laboratorium inovasi Ekosistem inovasi Metode inovasi Sistem inovasi Inovasi disruptif Daftar Kepala Badan Riset dan Inovasi Nasional Daftar Wakil Menteri Sains, Teknologi, dan Inovasi Malaysia Kepemimpinan inovasi Dana Inovasi Uni Eropa Partai Inovasi Jepang Inovasi keuangan Manajemen inovasi Daftar Menteri Sains, Teknologi, dan Inovasi Malaysia Portofolio Inovasi Badan Penelitian, Pengembangan, dan Inovasi Kementerian Lingkungan…

Hidup dan Kehutanan Republik Indonesia Kementerian Sains, Teknologi, dan Inovasi Malaysia Kompetisi Inovasi Indeks Inovasi Global Unit Inovasi Pertahanan Penghargaan Henry C. Turner untuk Inovasi dalam Teknologi Pembangunan Zona Percontohan Inovasi Mandiri Nasional Inovasi Berbasis Hasil Kementerian Riset dan Teknologi Republik Indonesia Koalisi Inovasi Kesiapsiagaan Epidemi Omni Inovasi Indonesia Daftar Menteri Riset dan Teknologi Indonesia Direktorat Jenderal Sains dan Teknologi Sekretariat Jenderal Kementerian Pendidikan Tinggi, Sains, dan Teknologi Republik Indonesia