The station is unstaffed, but like many others on this route had a ticket vending machine installed in 2019 to allow passengers to buy tickets before boarding. There are shelters, digital information screens and timetable posters on each platform, along with a telephone for obtaining train running details. Level access is available to both platforms, but these are lower than standard and need portable steps for entry or exit from the train (so the station is not suitable for wheelchair users).[2]
Monday to Saturdays there is generally an hourly request service southbound to Barrow and northbound towards Whitehaven and Carlisle, although there are one or two longer gaps at certain times of day.
A Sunday service was introduced at the May 2018 timetable change, along with additional evening trains on weekdays.[3] The Sunday service is the first to be provided here for more than 40 years.
^ abStations in Middlesbrough, Redcar and Cleveland, and Stockton-on-Tees are considered part of North East England, while stations in the unitary areas of York and North Yorkshire are considered part of Yorkshire and the Humber.
^Stations in North Lincolnshire and North East Lincolnshire are considered part of Yorkshire and the Humber, while all other stations are considered part of the East Midlands.