It is managed by Greater Anglia, which operates all trains serving the station.
The signalling centre for the line is located in the signal cabin on the Lowestoft-bound platform, which formerly served as the control centre while the line was signalled using the Radio Electronic Token Block (RETB) system.
The station building suffered a devastating fire on 12 February 2018.[1] Following the fire, the station was renovated with a new waiting room, refurbished platform canopies, a new shelter and seating on platform 2, and an enlarged car park. A ceremony marking the completion of the refurbishment took place on 27 September 2021.[2]
Services
As of December 2019[update] the typical Monday-Sunday off-peak service at Saxmundham is as follows: