Comparison of CRM systems

This article is a comparison of notable CRM systems.

ERP systems are considered a superset of CRM systems.

General

Only stable releases are mentioned.

Systems Creator Last Stable Version Release Date License Implementation language(s) AI Server Operating System Database backend First Release Date
Act! CRM Pat Sullivan and Mike Muhney 22.1 June 2020 Proprietary or SaaS C#, .NET yes Windows, Web, iOS, Android MS SQL 1987
Adempiere Jorg Janke 3.9.3 December 2019 GPLv2 Java no Windows, Linux, Unix, Mac 2006
Base CRM/Zendesk Base CRM 2016 2009 SaaS Ruby on Rails, Python yes Cloud Computing, iOS, Android, Windows Phone MySQL 2009
Capsule (CRM) Zestia Ltd. 2019 2009 SaaS Java, Scala and JavaScript yes Web, iOS, Android MySQL 2009
CiviCRM Dave Greenberg, Donald Lobo, Michal Mach 5.57[1] January 2023[1] AGPLv3 PHP 7.2+ yes Cross-platform MySQL 5.7+ or MariaDB 10.0+ 2004
Dolibarr Rodolphe Quiedeville, Laurent Destailleur 13.0.3 June 2021 GPLv3 or SaaS PHP 5.6.x, 7.x yes Cross-platform MySQL or PostgreSQL 2003
Dynamics CRM Microsoft Dynamics 365 9.1 July 2019 Proprietary or SaaS .NET, ASP.NET yes Windows MS SQL 2003
GNU Enterprise FSF GPLv3 Python no, this project has been decommissioned Linux, Unix, Mac OS X, Windows Firebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files 2003
Group-Office Intermesh BV 6.4.178 October 2020 AGPLv3, SaaS and proprietary PHP/JavaScript no Windows, Linux, Unix, Mac OS MySQL 2003
HubSpot CRM Free HubSpot N/A N/A SaaS[2] Java [3] yes Cloud computing HBase 2014[4]
Neolane Adobe v6 2012 Proprietary or SaaS C++, JavaScript yes Windows, Linux MS SQL, Oracle, PostgreSQL, MySQL 2001
Nutshell CRM Nutshell CRM 2017 2017 SaaS PHP yes Web, iOS, Android MySQL 2010
Oracle Advertising and Customer Experience (CX) Oracle Corporation 2021 Sept 2021 Proprietary or SaaS Java, PL/SQL, C/C++, Python yes Cloud computing Oracle Database 2011
Pega CRM[5] Chordiant ? ? Proprietary ? yes Windows, Linux, Mac, web browser ? ?
Pipedrive Pipedrive 2018 2018 SaaS JavaScript, PHP yes Web, iOS, Android MySQL 2011
Pivotal CRM / Aptean CRM Aptean 6.6 January 2019 Proprietary .NET yes Windows MS SQL, Oracle 1996
Really Simple Systems / Spotler CRM Really Simple Systems 2016 2006 SaaS VBScript, JavaScript, ASP yes Cloud Computing MySQL 2006
SageCRM Sage Group Sage CRM 2019 R1 February 2019 Proprietary or SaaS ASP.NET, ASP yes Windows MS SQL, ORACLE, DB2 1981
Salesbox CRM Salesbox CRM 2019 2019 SaaS JS, React yes Web, iOS, Android PostgreSQL 2014
Salesforce.com Marc Benioff Winter '21 June 2019 Proprietary APEX (Proprietary Language Java-like) yes Cloud Computing Proprietary 1999
SAP CRM SAP SE 7.0 EHP4 SP11 2018 Proprietary ABAP yes Windows, Linux, Unix SAP HANA, MS SQL, Oracle 2000
SAP Cloud for Customer SAP SE 1811 2018 Proprietary ABAP yes Linux SAP HANA 2009
Snapforce CRM Snapforce CRM 2016 2013 SaaS PHP no Cloud Computing MySQL 2011
Streak Aleem Mawani, Omar Ismail Proprietary Java yes Windows, Mac Google App Engine 2012
SugarCRM John Roberts, Clint Oram, Jacob Taylor 9.0.1[6] June 2019 Proprietary or SaaS PHP yes Cross-platform MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition) 2004
SuiteCRM SalesAgility 8.0.4 March 2022 AGPLv3 PHP yes Cross-platform MariaDB, MySQL, Microsoft SQL Server 2013
SuperOffice CRM SuperOffice 7.5 2014 Proprietary C++,C# and ASP.NET yes Windows SQL Server 1990
OnlyOffice Ascensio System SIA 10.5.1 December 2019 GPLv3, SaaS ASP.NET yes Windows Microsoft SQL Server, Amazon Server 2010
Tryton Tryton 5.6 May 2020 GPLv3 Python, JavaScript no Cross-platform PostgreSQL, MySQL, SQLite 2008
WORKetc Daniel Barnett v4.0 2013 SaaS C#, .NET no Windows Microsoft SQL Server, Amazon Server 2009
Zoho CRM Zoho CRM Zoho CRM 2018 2018 SaaS Java yes Cloud Computing, Cross Platform Proprietary 1999

Features

System Office Integration Multi Lingual Languages Supported Web-Based Time Tracking Attaching Emails to Business Objects Desktop Environment Global Search LDAP Support
Act! CRM Yes Yes en, de, fr Yes Yes Yes No
Adempiere ? ? ? ? ? ? ? ? ?
Base CRM Yes Yes de, en, es, fr, nl, pl, pt Yes Yes Yes No Yes No
Capsule (CRM) Gmail G Suite No en Yes No Yes Yes Yes ?
CiviCRM ? Yes Yes Over 40 Yes Integrated with Drupal, Wordpress, Joomla! or Backdrop Yes through Agiliway's Time Tracker or CiviMobile Yes (when email is sent from software) ? Yes ?
Dolibarr A module google is available for customer and agenda sync Yes Over 30 Yes Yes Yes (when email is sent from software) ? Yes Yes
Microsoft Dynamics CRM Yes Yes Yes over 40 Yes Yes Yes No Yes Yes with ADFS
GNU Enterprise Yes Yes Yes Yes Yes ? ? ? ?
Group-Office Yes Yes Over 20 languages Yes Yes ? ? ? ?
HubSpot CRM Free Gmail, G Suite, Outlook, Office 365 for Windows[7] Yes en, fr, jp, de, pt, es[8] Yes[7] No Yes[9] Yes[10] Yes No
Neolane ? ? ? ? ? ? ? ? ?
Nutshell CRM Google Apps, Microsoft Exchange No (in English) Yes No Yes ? Yes ?
OnlyOffice Yes Yes en, de, fr, es, it, ru, lat Yes Yes ? ? ? ?
Oracle Advertising and Customer Experience (CX) Yes Yes 26 languages Yes No Yes Yes Yes Yes
Pega CRM[5] ? ? ? ? ? ? ? Maybe[11] Yes[12]
Pipedrive Yes Yes de, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, ja Yes Yes Yes Yes Yes Yes
Pivotal CRM Yes Yes Yes Web/Windows ? Yes ? Yes Yes
Really Simple Systems Yes No en Yes No ? ? ? ?
SageCRM Yes Yes Yes Yes Yes Yes Yes Yes ?
Salesbox CRM Yes Yes de, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, hu Yes Yes Yes Yes Yes No
Salesforce.com[13] Yes Yes en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl Yes No No No Yes No
Siebel Yes Yes Yes Yes No Yes ? ? Yes
SAP CRM Yes Yes Yes Yes No Yes Yes Yes Yes
Snapforce CRM Yes Yes de, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ru Yes No Yes ? Yes Yes
Streak via Google Docs Yes de, en, es, fr, it, nl, pl, pt, pt-br, ru, zh-cn Yes No ? ? ? ?
SugarCRM Yes - Outlook, Excel, Word Plugins[1] Yes sq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UA Yes Yes Yes ? Yes Yes
SuiteCRM Via Plugin Yes 20 languages Yes Yes Yes No Yes Yes
SuperOfficeCRM Yes Yes cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh Yes Yes ? ? ? ?
Tryton ? Yes bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl Yes Yes Yes Yes Yes Yes
WORKetc Outlook Addon and Google Docs Yes de, en, es, fr, it, nl Yes Yes Yes ? Yes ?
Zoho CRM Outlook & MS Office Yes en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, pl Yes Yes Yes ? Yes Yes

See also

References

  1. ^ a b "CiviCRM 5.57.0, 5.56.2, 5.51.4-ESR Security Release". 4 January 2023. Retrieved 16 January 2023.
  2. ^ Robinson, Scott (June 2017). "Comparison of the top CRM platforms and marketing automation tools". Retrieved 13 November 2017.
  3. ^ Sorenson, Whitney (20 January 2016). "Modern Java at HubSpot". HubSpot. Retrieved 13 November 2017.
  4. ^ Salager, Serge (10 December 2014). "The effect of HubSpot's CRM launch on Salesforce". TechCrunch. Retrieved 13 November 2017.
  5. ^ a b The Forrester Wave: CRM Suites For Enterprise Organizations, Q4 2016, Forrester, November 21, 2016, retrieved September 13, 2017
  6. ^ "Version 9.0.1 Now Available".
  7. ^ a b T.J. Houpes (25 September 2015). "What to expect from the HubSpot CRM platform". TechTarget. Retrieved 9 November 2017.
  8. ^ "Which HubSpot features are optimized for international businesses?". HubSpot. 1 November 2017. Retrieved 13 November 2017.
  9. ^ Brooks, Chad (12 July 2017). "HubSpot review: Best CRM software for startups". Business News Daily. Retrieved 13 November 2017.
  10. ^ Campbell, Anita (17 September 2014). "HubSpot adds sales platform and Free CRM to Its Marketing System". Small Business Trends. Retrieved 13 November 2017.
  11. ^ "Global search not working | Pega". community.pega.com. 21 April 2017. Retrieved 2018-10-28.
  12. ^ "Controlling web access through LDAP | Pega". community.pega.com. 28 March 2008. Retrieved 2018-10-28.
  13. ^ "Compare Salesforce CRM". Salesforce.com.