If the tool is stuck displaying "waiting for an available worker", and you have a Phabricator login, then you can use this link to raise a report to get it restarted. Just fill in the Description field and hit the "Create New Task" button.
This appears to be breaking again. I had the "pending" message for an hour this afternoon (from around 3.30pm GMT) and again this evening (from around 9.30pm GMT). As of now, it continues not to process reference. If this afternoon's experience is anything to go by then hopefully it should start working again in the next few minutes, but whatever the case, could someone please take a look and work out what's going on? Thanks in advance, This is Paul (talk) 22:32, 20 November 2024 (UTC)[reply]
@This is Paul: I know it is frustrating when this happens. Unfortunately, I don't have the Kubernetes skills to troubleshoot it, especially as that needs to take place promptly when it is not working and that doesn't always fit in with my work commitments or home life, as a volunteer. In the past, we have had friendly Wikimedia Foundation people who were interested in the project and responsive to requests for investigation, but that seems to have waned. When reFill does recover from these outages it isn't by anyone having intervened manually - it just seems to fix itself, which means we are none the wiser as to what was wrong or what could be done manually to fix it more promptly instead of just waiting for it to recover 'by itself'. I know that's not what you want to hear, but that's where we are - suggestions, or offers of technical help, most welcome from anyone reading this. Curb Safe Charmer (talk) 10:38, 21 November 2024 (UTC)[reply]
