State Consumer Disputes Redressal CommissionA State Consumer Disputes Redressal Commission is an Indian autonomous, statutory and constitutional institution formed as a quasi judicial body at the state and union territory level under Section 2(44) of the Consumer Protection Act, 2019 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court. History and objectiveStates Consumer Disputes Redressal commission in states and union territories of India was formed to promote and protect the rights of consumers as per the Consumer Protection Act 1986.[1][2][3] It was renamed from States Consumer Disputes Redressal Forum with the amendment in Consumer Protection Act 2019 from July 2020.[4] CompositionFollowing shall be the composition of States Consumer Disputes Redressal Commission:[5][6]
President will be appointed by state Government in consultation with the Chief Justice of state High Court. The eligibility for president is that he should be serving or served as Judge in any High Court. Members should be of 1. Not less than 35 years of age and 2. recognised university bachelor's degree 3. With good ability,integrity and standing and with proficient experience of 10 years and expertise knowledge in subjects of accountancy,law,commerce,economics,industry,administration and public affairs and problem solving ability in same. Also not more than fifty percent of members of committee should be from judicial background. Levels and jurisdictionStates Consumer Disputes Redressal Commission(India) was formed for promoting and protecting the rights of consumers through three levels with the below mentioned jurisdiction:[7][8][9][10]
Filing complaintsFollowing is the process of filing and resolving complaints:[11][12][13] Complaints can be filed electronically and examination of disputing parties is done through video-conferencing, which includes hearing and/or examination through any other mode. The time period for resolving dispute in case the complaint does not require analysis and testing of product quality is 3 months from the date of receipt of notice by the opposite party. However, if the complaint requires analysis or testing of product quality the time limit for resolving dispute is within 5 months. Complaints can be filed using E-Daakhil portal. Penalties and imprisonment
Investigative agency
Important termsFollowing are the important terms in States Consumer Disputes Redressal Commission:[14][15][16]
Challenges
List of States Consumer Disputes Redressal ForumFollowing is the list of State consumer disputes redressal commission:[19]
See also
References
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