SmartAction provides artificial intelligence-based virtual agents (IVA) over voice, chat, and SMS. IVA is a cloud-based, hosted service. The company was founded by inventor and entrepreneur Peter Voss[1][2] and is headquartered in Fort Worth, Texas.
History
In 2001, Peter Voss founded an R&D startup, Adaptive AI, Inc., to research and develop a prototype artificial general intelligence system based on his theory of intelligence.[1] In 2009 Voss founded Smart Action Company, LLC to commercialize this technology. Created out of Voss' research and development, SmartAction created its first practical application of this new technology focused on the management of inbound and outbound calls for contact centers.[3]
In November 2022, Kyle Johnson was appointed CEO,[4] succeeding Gary Davis, who has served since 2020.[5]
Smart Action was acquired in 2024 by Capacity, an AI-powered support automation platform company.[6]
Technology
The company provides a Voice Registration platform that uses natural language speech recognition and is based on an object-oriented coding framework.[7] This platforms utilises a proprietary AI engine drive the conversation with the caller, intended to improve over time.[8][9] The platform is intended to make development and updates to the system quicker than older technology by using built-in knowledge and skills.
^"El último paso lo ha dado Adaptive AI, que ha presentado el primer sistema artificial de inteligencia. El SmartAction "es un sistema interactivo de respuesta por voz que podrá ser instalado en robots", dice Peter Voss, su creador." Juan Manuel Daganzo Generación Robot; Los investigadores calculan que, en diez o quince años, los robots tendrán capacidades humanas muy desarrolladas 13/03/2009 Publico (Spain)
