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GM Voices
GM Voices was a company and recording facility that specializes in voice prompts for IVR and automated phone applications, GPS, and telematics/remote diagnostics. Business presentation narration services are also offered. Currently, GM Voices provides recordings, translation, and language localization services in 100 languages and dialects.[1] GM Voices records prompt sets (replacement and custom recordings) for open source VoIP software like Asterisk and FreeSWITCH. GM Voices persona Callie is the official voice of FreeSWITCH.[2] In June 2005, the software company ScanSoft was looking for someone to be the voice for a database project involving speech construction. ScanSoft inquired with GM Voices and selected Susan Bennett, who happened to be present when the scheduled voice-over artist was absent. [3] Bennett was hired and the project recordings would eventually be used as the original voice of Apple's Siri.[4] On July 1, 2014, GM Voices became the official partner to source professional voice prompts for select Genesys Telecommunications Laboratories services including IVR.[5] They own an 18,000 sq foot facility with three studio control rooms, two sound booths, conference rooms and a selection of editing suites and offices where they accomplish most of their voice work.[6] Automated gate agent announcements for Delta Air Lines are prerecorded by GM Voices.[7] In June 2021, GM Voices was acquired by BLEND.[8]
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