Carvana Co. is an online used car retailer based in Tempe, Arizona.[2] As the fastest growing online used car dealer in the United States, it is known for its glass tower "car vending machines".[3][4][5] Carvana was named to the 2021 Fortune 500 list, one of the youngest companies to be added to the list.[6]
Carvana was founded by Ernest Garcia III, Ryan Keeton and Ben Huston in 2012. The company's initial funding round came from the used car retailer and finance company DriveTime.[7] A year later Carvana opened its first iteration of a car vending machine. In 2015, a fully automated, commemorative coin-operated version of the signature car vending machine opened in Nashville, Tennessee.[4] Carvana currently operates over 30 vehicle vending machines in the US.[8]
In April 2017, the company went public and began trading on the New York Stock Exchange under the symbol CVNA.[9] Also in the same year Carvana acquired rival automotive startup Calypso to enhance vehicle data and analytical tools[10] and in this same year Carvana's co-founders were included in Fortune’s 40 Under 40 list in 2017.[11] The following year Carvana spent $22 million to acquire Mark Cuban-backed Car360 for its smartphone technology for taking vehicle photos with 3D computer vision, machine learning, and augmented reality.[12][13] In 2022, Carvana acquired ADESA, the nation’s second-largest wholesale auto auction chain, for $2.2 billion to increase its real estate footprint.[14]
In response to the COVID-19 pandemic, Carvana introduced touchless delivery and pick-up in March 2020.[15] In Q2 for that year, the company reported a 25% increase in vehicle sales, as a result of physical dealership sellers being closed as a consequence of the COVID-19 pandemic. Carvana had a gross revenue of $1.12 billion, up 13% for April–June 2020.[16] Throughout that year Carvana sold 244,111 vehicles and posted annual revenue of $5.587 billion, making it the second largest online used-car retailer in the U.S.[17] As of November 2023, Carvana's as-soon-as-next-day delivery was available in 300+ markets nationwide.[18] During the COVID-19 pandemic, Carvana's market value surged when consumers turned to vehicle online marketplaces.[19]
In May 2022, The Wall Street Journal reported that Carvana had to lay off 12% of its staff (2,500 employees)[23] after falling short of growth expectations. Carvana stock was 90% off its 52-week stock price as interest in the company collapsed.[19] On November 4, 2022, Carvana's stock price dropped around 40% following its poor third-quarter financial results. The total number of used vehicles sold declined by 8% to 102,570. Analysts blamed rising borrowing costs and elevated used-car prices.[24][25]
In February 2024, CNBC reported Carvana had spent the last 18 months restructuring its operations and debt given concerns about potential bankruptcy. As part of the shift from growth to cost cutting, the company lowered its headcount by more than 4,000 people, removed $1.1 billion of annualized expenses out of operations; released a new proprietary software called Carli that would allow for end-to-end processing of vehicle reconditioning and other tasks that were previously manual; built specific tools for inbound and outbound logistics activities like mapping, route optimization, and driver schedule management; and introducing new tools that employed generative artificial intelligence for some tasks.[26]
Regulatory history
Vehicles not picked up at the vending machine are delivered by a flatbed truckOutside of the Atlanta car vending machine
In August 2021, Carvana's Raleigh vending machine was issued a temporary ban by regulators in North Carolina due to its failure to properly conduct inspections and provide vehicle titles to customers as required by state law. Carvana continued business in Raleigh from other sites in the area and the vending machine was allowed to resume business in January 2022.[27]
For two weeks from May 10, 2022 through May 25, 2022, Illinois suspended Carvana's business license due to customer complaints, effectively banning the company from conducting business in the state. The Office of the Secretary of State of Illinois stated that the company had failed to provide titles to buyers for the vehicles they had purchased within 20 days, as required by Illinois law, and in some cases had illegally issued temporary registrations from other states to customers in Illinois.[28] The state lifted the suspension on May 26, 2022, after imposing strict guidelines on the company's operations. On July 18, 2022, the Secretary of State's office announced that Carvana's suspension was reimposed after finding that company continued to engage in illegal conduct.[29][30] Paul Breaux, Vice President for Carvana, was charged with multiple misdemeanor and petty offenses due to the Illinois issues.[31] On July 29, 2022, Carvana won a temporary injunction against Illinois to resume business in the state and the Illinois Secretary of State was banned from 'suspending or revoking' the company’s certificates of authority and dealer plates.[32]
Similar issues have been faced in other states, including Pennsylvania, where a class action lawsuit has been filed alleging that the company violated the state's Unfair and Deceptive Trade Practices Act by failing to properly transfer ownership to buyers, a matter in which Carvana denies any liability.[27][33]
On October 7, 2022,[34] the Michigan Secretary of State suspended the license for the Carvana dealership in Novi for "immediate harm to the public" due to violations of the Michigan Vehicle Code.[35] Before the October 2022 suspension, the state had conducted an investigation in February 2021 that led to Carvana agreeing to be placed under probation in May 2021 and admitting violations. Additional violations occurred during the probation period, and Carvana agreed to a six-month extension of the probation period in February 2022.[35][36] Despite the suspension, the Novi location continued to operate the following week.[34]
To advance the digital car buying experience and protect vehicle home deliveries, Carvana has championed legislation in Illinois, Iowa and Oregon.[37][38][39]
^Huddleston, Tom (January 8, 2019). "Mark Cuban says this is Shark Tank's 'No. 1 success story' after start-up sells for $22 million". CNBC. Archived from the original on January 9, 2023. Retrieved September 10, 2019. In April 2018, Carvana acquired Car360, the company Francois, 47, launched in 2015 that uses augmented reality technology and 3-D computer vision to allow people to take 360-degree photos of automobiles with a mobile phone.
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