Bounce message

A bounce message or just "bounce" is an automated message from an email system, informing the sender of a previous message that the message has not been delivered (or some other delivery problem occurred). The original message is said to have "bounced".

This feedback may be immediate (some of the causes described here) or, if the sending system can retry, may arrive days later after these retries end.

More formal terms for bounce message include "Non-Delivery Report" or "Non-Delivery Receipt" (NDR), [Failed] "Delivery Status Notification" (DSN) message, or a "Non-Delivery Notification" (NDN).[1]

Classification

Although the SMTP is a mature technology, counting more than thirty years, its architecture is increasingly strained by both normal and unsolicited load.[2] The email systems have been enhanced with reputation systems tied to the actual sender of the email, with the idea of recipient's email servers rejecting the email when a forged sender is used in the protocol.[3]

Therefore, two types of email bounces have been created: hard bounces and soft bounces.[4] Both of them affect the IP reputation of the sender because the Email Service Providers (ESPs) consider the total bounce rate as a decision factor when directing the email into a user's Inbox. Briefly, the total bounce rate is calculated as the sum of the hard bounce rate and soft bounce rate.

Hard bounces

Hard bounces are permanent and they score higher in terms of sender's IP damage. Hard bounces occur when the sender's mail server determines that there is a high likelihood that the recipient is unavailable and is likely to remain so. A few of the occasions when hard bounces occur are when the recipients of the email find themselves in one of the following situations: incorrect identifier/incorrect domain (such as a typo in the email address or in the domain) or their server does not accept emails anymore. In this case, removal of the email addresses that bounce back is mandatory.

Soft bounces

Soft bounces are temporary. A bounced message that experiences a soft bounce may be tried to be redelivered at another time.[5] Soft bounces happen when the recipient of the email has either a full Inbox and therefore no space to store another email is available, or a limit on the size of the emails that it is allowed to receive has been reached. Additional situations in which a soft bounce appears is a block set up on the recipient's email to mark a certain sender as a 'spam' sender, or to blacklist a certain sender. Moreover, a temporary suspension of the recipient's email or a temporary error on the server are also causes of a soft bounce.

Delivery errors

Errors may occur at multiple places in mail delivery. A sender may sometimes receive a bounce message from their own mail server, reporting that it has been unable to send a message, or alternatively from a recipient's mail server reporting that although it had accepted the message, it is unable to deliver it to the specified user. When a server accepts a message for delivery, it is also accepting the responsibility to deliver a bounce message in the event that delivery fails.

Bounce due to lack of disk space

When an e-mail arrives at the destination server for an address (such as mymail.example, when sending to alice@mymail.example), it may be that the mail daemon is unable to deposit the message in the specified user's mailbox if the underlying hard drive of the server has insufficient space.

Bounce due to unreachable destination

When sending an e-mail, the service from which the e-mail is sent may be unable to reach the destination address. In such case, the sender would receive a bounce message from their own mail server. Common causes for mail servers being unable to reach a destination:

  • Unable to resolve the destination address. For example, if the domain name does not exist.
  • Unable to establish a connection with the destination address. For example, if the IP address is not assigned to a server, or if the server is offline.

Bounce from forged message

Users may receive erroneous bounce messages about messages they never actually sent. This can happen in particular in the context of email spam or email viruses, where a spammer (sender) may forge a message to another user (intended recipient of spam), and forges the message to appear from yet another user (a third party). If the message cannot be delivered to the intended recipient, then the bounce message would be "returned" to the third party instead of the spammer. This is called backscatter.

Other causes

Had the library.example mail server known that the message would be undeliverable (for instance, if Jill had no user account there) then it would not have accepted the message in the first place, and therefore would not have sent the bounce. Instead, it would have rejected the message with an SMTP error code. This would leave Jack's mail server (at store.example) the obligation to create and deliver a bounce.

Terminology

Bounces are a special form of autoresponder. Auto-responses (automatic replies) are mails sent by a program—as opposed to a human user—in reply to a received mail and sent to the bounce address.

Examples of other auto replies are vacation mails, challenges from challenge-response spam filtering, replies from list servers, and feedback reports. These other auto replies are discussed in RFC 3834: auto replies should be sent to the Return-Path stated in the received mail which has triggered the auto reply, and this response is typically sent with an empty Return-Path; otherwise auto responders could be trapped in sending auto replies back and forth.[citation needed]

The Return-Path is visible in delivered mail as header field Return-Path inserted by the SMTP mail delivery agent (MDA) (which is usually combined with a mail transfer agent, or MTA). The MDA simply copies the reverse path in the SMTP MAIL FROM command into the Return-Path. The MDA also removes bogus Return-Path header fields inserted by other MTAs; this header field is generally guaranteed to reflect the last reverse path seen in the MAIL FROM command.

Today these paths are normally reduced to ordinary email addresses, as the old SMTP 'source routing' was deprecated in 1989; for some historical background info see Sender Rewriting Scheme. One special form of a path still exists: the empty path MAIL FROM:<>, used for many auto replies and especially all bounces.

In a strict sense, bounces sent with a non-empty Return-Path are incorrect. RFC 3834 offers some heuristics to identify incorrect bounces based on the local part (left hand side before the "@") of the address in a non-empty Return-Path, and it even defines a mail header field, Auto-Submitted, to identify auto replies. But the mail header is a part of the mail data (SMTP command DATA), and MTAs typically don't look into the mail. They deal with the envelope, that includes the MAIL FROM address (a.k.a. Return-Path, Envelope-FROM, or "reverse path") but not, e.g., the RFC 2822-From in the mail header field From. These details are important for schemes like BATV.

The remaining bounces with an empty Return-Path are non-delivery reports (NDRs) or delivery status notifications (DSNs). DSNs can be explicitly solicited with an SMTP Service Extension, however it is not widely used. Explicit requests for delivery failure details is much more commonly implemented with variable envelope return path (VERP), while explicit requests for them are rarely implemented.[6]

NDRs are a basic SMTP function. As soon as an MTA has accepted a mail for forwarding or delivery it cannot silently delete ("drop") it; it has to create and send a bounce message to the originator if forwarding or delivery failed.

Bouncing vs. rejecting

Excluding MDAs, all MTAs forward mails to another MTA. This next MTA is free to reject the mail with an SMTP error message like "user unknown", "over quota", etc. At this point the sending MTA has to bounce the message, i.e. inform its originator. A bounce may arise also without a rejecting MTA, or as RFC 5321 puts it:

"If an SMTP server has accepted the task of relaying the mail and later finds that the destination is incorrect or that the mail cannot be delivered for some other reason, then it MUST construct an "undeliverable mail" notification message and send it to the originator of the undeliverable mail (as indicated by the reverse-path)."

This rule is essential for SMTP: as the name says, it's a 'simple' protocol, it cannot reliably work if mail silently vanishes in black holes, so bounces are required to spot and fix problems.

Silently dropping messages

Today, however, it can be common to receive mostly spam emails, which usually uses forged Return-Paths. It is then often impossible for the MTA to inform the originator, and sending a bounce to the forged Return-Path would hit an innocent third party. In addition, there are specific reasons why it is preferable to silently drop a message rather than reject it (let alone bounce it):

  • Heuristically filtered spam. Spam filters are not perfect. Rejecting spam based on content filtering implies giving to spammers a test environment where they can try several alternatives until they find content that passes the filter.
  • Viruses and worms. Most times these are sent automatically from an infected machine. Since a bounce may contain a copy of the worm itself, it may contribute to its diffusion.

Quoting again RFC 5321, section 6.2:

"As discussed in Section 7.8 and Section 7.9 below, dropping mail without notification of the sender is permitted in practice. However, it is extremely dangerous and violates a long tradition and community expectations that mail is either delivered or returned. If silent message-dropping is misused, it could easily undermine confidence in the reliability of the Internet's mail systems. So silent dropping of messages should be considered only in those cases where there is very high confidence that the messages are seriously fraudulent or otherwise inappropriate."

Not validating the sender is an inherent flaw in today's SMTP, which is without the deprecated source routes mentioned earlier. This is addressed by various proposals, most directly by BATV and SPF.

Causes of a bounce message

There are many reasons why an email may bounce. One reason is if the recipient address is misspelled, or simply does not exist on the receiving system. This is a user unknown condition. Other reasons include resource exhaustion — such as a full disk — or the rejection of the message due to spam filters. In addition, there are MUAs that allow users to "bounce" a message on demand.[7] These user-initiated bounces are bogus bounces; by definition, a real bounce is automated, and is emitted by a MTA or MDA.

Bounce messages in SMTP are sent with the envelope sender address <>, known as the null sender address. They are frequently sent with a From: header address of MAILER-DAEMON at the recipient site.

Typically, a bounce message will contain several pieces of information to help the original sender in understanding the reason their message was not delivered:

  • The date and time the message was bounced,
  • The identity of the mail server that bounced it,
  • The reason that it was bounced (e.g. user unknown or mailbox full),
  • The headers of the bounced message, and
  • Some or all of the content of the bounced message.

RFC 3463 describes the codes used to indicate the bounce reason. Common codes are 5.1.1 (Unknown user), 5.2.2 (Mailbox full) and 5.7.1 (Rejected by security policy/mail filter).

Format

MTAs involved in a reject are named according to the point of view of the Reporting MTA. MTA names are often of type dns.

The format for the reporting of administrative messages is defined by RFC 6522. A DSN may be a MIME multipart/report message composed of three parts:

  1. a human readable explanation;
  2. a machine parsable message/delivery-status, a list of "name: type; value" lines that state several possible fields; and
  3. the original message, or a portion thereof, as an entity of type message/rfc822.

The second part of a DSN is also quite readable. It is essential to understand which MTA played which role. The Reporting-MTA is responsible for composing and sending the DSN.

When a Remote-MTA rejects a message during an SMTP transaction, a field Diagnostic-Code of type smtp may be used to report that value. Note that beside the numerical 3-digit value, the SMTP response contains itself a human readable part. The information 

Remote-MTA: dns; smtp.store.example [192.0.2.3]
Diagnostic-Code: smtp; 550 No such user here
is sometimes reported as, e.g.,
while talking to smtp.store.example [192.0.2.3]
>>> RCPT TO:<nonexistinguser@store.example>
<<< 550 No such user here

See also

  • RFC 5321 - Simple Mail Transfer Protocol
  • RFC 3461 - Simple Mail Transfer Protocol (SMTP) Service Extension for Delivery Status Notifications (DSNs)
  • RFC 6522 - The Multipart/Report Media Type for the Reporting of Mail System Administrative Messages
  • RFC 3463 - Enhanced Status Codes for SMTP
  • RFC 3464 - An Extensible Message Format for Delivery Status Notifications
  • RFC 3834 - Recommendations for Automatic Responses to Electronic Mail
  • RFC 5337 - Internationalized Delivery Status and Disposition Notifications

References

  1. ^ "Examples of rogue unsolicited email messages", Security Risks in Social Media Technologies, Elsevier, pp. 241–242, 2013, doi:10.1016/b978-1-84334-714-9.50022-x, ISBN 978-1-84334-714-9
  2. ^ AferganMike; BeverlyRobert (2005-01-01). "The state of the email address". ACM SIGCOMM Computer Communication Review. 35: 29–36. doi:10.1145/1052812.1052822. S2CID 16604893.
  3. ^ "Countering illegal traffic: A snapshot of monitoring and enforcement". 2016-09-27. doi:10.18356/0f24bf9f-en. {{cite journal}}: Cite journal requires |journal= (help)
  4. ^ "Hard Bounces vs Soft Bounces and how to remove them | Blog". kingsmtp.com. Retrieved 2024-10-01.
  5. ^ [1], "Managing delivery of electronic messages using bounce profiles", issued 2005-05-26 
  6. ^ Stross, Randall (2008-06-15). "In the E-Mail Relay, Not Every Handoff Is Smooth". The New York Times. Retrieved 2010-04-26.
  7. ^ Ray, William; Ray, John (2005-07-15). "Using Internet Applications in Mac OS X Tiger". Retrieved 2008-10-02. Another method of defeating spam is to bounce mail back to them. This creates the appearance that your account doesn't exist and, if you're lucky, results in having your name removed from their lists., and Breen, Christopher (2006-01-27). "Bouncing the creeps". Macworld. Retrieved 2008-10-02. As you're probably aware, using Mail's Bounce command (Message > Bounce) isn't effective against spammers because nearly all the spam your receive carries a forged "from" address.