ASAN service

ASAN service (ASAN xidmət)
Azerbaijani: ASAN xidmət
ASAN xidmət
Agency overview
Formed13 July 2012[1]
HeadquartersBaku, Ganja, Sumgait, Sabirabad, Barda, Masally, Qabala, Guba, Mingachevir, Imishli, Shaki
Agency executive
  • Ulvi Mehdiyev, Chairman
Websiteasan.gov.az/%20asan.gov.az

The ASAN service (Azerbaijani: ASAN xidmət) is an Azerbaijani state agency for public services. The agency's goal is to make services more easily accessible to citizens using modern technologies.[2][3][4] The acronym "ASAN" stands for "Azerbaijan Service and Assessment Network".[5] The word "asan" means "easy" in Azerbaijani and "آسان" (aasaan) in Urdu, thus the name literally means "easy service".[6]

The ASAN service, as part of the State Agency for Public Services and Social Innovations under the President of the Republic of Azerbaijan, is chaired by Ulvi Mehdiyev.[7][8]

ASAN service

Statistics

Until today, applications of over 36 million citizens have been received. Mobile ASAN service began in 2013 and helps provide universal access for citizens. It uses buses that travel to deliver services in remote and hard-to-reach areas that do not have ASAN service centers. The agency also established intra-city mobile services in the capital city of Baku. By paying an additional fee, citizens can receive services at work, home or another location they choose. Public satisfaction rate is close to 100 percent.[9]

ASAN service

Monitoring report by OECD in 2016 praised Azerbaijan "for advancing Azerbaijani Service and Assessment Network (ASAN) centres, which has contributed to eliminating the conditions that are conducive to corruption when delivering various administrative services to the public".[10] Azerbaijan 2016 report by EEAS acknowledged ASAN services for eliminating corruption and removing bureaucracy in public service delivery.[11]

ASAN service

Awards

  • Winner of the nomination "Success 2013" for "an effective model of service and contribution to relations between the state and citizens": 2013;
  • ISO 9001: 2008 International Management Standards Certificate: 2014;
  • Sabirabad "ASAN service" center, standard OHSAS 18001:2007: 2014;
  • United Nations Public Service Award:[12][13] 2015;
  • International Safety Award (2015):[14] 2015;
  • NETTY-2018 Azerbaijan National Internet Award for the "State Site" nomination: 2018;
  • UN Special Award for Promoting Innovation in the Digital Public Service Delivery: 2019;
ASAN service
  • Sumgait ASAN service center
    Sumgait ASAN service center
  • Baku ASAN service center No. 1
    Baku ASAN service center No. 1

See also

References

  1. ^ ""Azərbaycan Respublikasının Prezidenti yanında Vətəndaşlara Xidmət və Sosial İnnovasiyalar üzrə Dövlət Agentliyinin yaradılması və dövlət orqanları tərəfindən vətəndaşlara göstərilən xidmətlərin təkmilləşdirilməsi ilə bağlı tədbirlər haqqında" Azərbaycan Respublikası Prezidentinin 13 iyul 2012-ci il tarixli, 685 nömrəli Fərmanı". Archived from the original on July 31, 2013.
  2. ^ "Azerbaijan's one-stop public service shop is driving up efficiency" Retrieved January 11, 2017.
  3. ^ "685 - Azərbaycan Respublikasının Prezidenti yanında Vətəndaşlara Xidmət və Sosial İnnovasiyalar üzrə Dövlət Agentliyinin yaradılması və dövlət orqanları tərəfindən vətəndaşlara göstərilən xidmətlərin təkmilləşdirilməsi ilə bağlı tədbirlər haqqında". www.e-qanun.az. Retrieved 2017-03-25.
  4. ^ Zehra, Fatima Tuz (2024-11-27). "ASAN Service: Leading the Way in Governance Transformation - The Europe Today". Retrieved 2024-11-28.
  5. ^ Jafarov, Kamal (2013-07-31). "Azerbaijan's one-stop public service shop is driving up efficiency". The Guardian. ISSN 0261-3077. Retrieved 2017-03-25.
  6. ^ "Asan". Obastan (in Azerbaijani). Retrieved 2023-08-26.
  7. ^ "Ülvi Ramiz oğlu Mehdiyev". vxsida.gov.az. Archived from the original on 2018-02-17. Retrieved 2017-03-27.
  8. ^ "Azerbaijan's "ASAN Service" and UN sign contribution agreement". azertag.az. Retrieved 2024-11-28.
  9. ^ "Azerbaijani Service and Assessment Network (ASAN) - Centre for Public Impact". Centre for Public Impact.
  10. ^ "Anti-Corruption Reforms in AZERBAIJAN" (PDF). Retrieved 12 April 2017.
  11. ^ "EU Business Climate Survey Azerbaijan 2016" (PDF). Retrieved 12 April 2017.
  12. ^ "ASAN service awarded UN prize". AzerNews.az. 12 May 2015.
  13. ^ ""ASAN service" was awarded with the United Nations Prize". asan.gov.az. Archived from the original on 2017-04-02. Retrieved 2017-04-02.
  14. ^ ""ASAN service" is a winner of international competition by the British Safety Council". asan.gov.az. Archived from the original on 2017-03-30. Retrieved 2017-03-29.

Media related to ASAN service at Wikimedia Commons